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Frequently Asked Questions

Account FAQ's
General FAQ's

Payments

There are four (4) options for making payments. Payments can be made by mail to the address on the statement or coupon; payments can be electronically deducted by submitting the Electronic Funds Transfer Authorization (EFT) form (available on the community’s page); you can make your payments directly on the Homeowner Portal; and you can make your payment through “Bill Pay” with your personal bank.
Account Questions

If you have questions about your payments or account, please visit the Homeowner Portal where you can view your payments and account history. If you still have questions, email your request to info@elitepropmgt.com, include the name of the community, your name and address.
Late Fee

For questions about a late fee, email: info@elitepropmgt.com, include the name of the association, your name, and account number or address with unit number.
Request a Coupon or Statement

Email your request to info@elitepropmgt.com, include the name of the association, your name, and account number or address with unit number.
Overpayment Refund Request

To request a refund for an overpayment, send the request to: info@elitepropmgt.com, please include the name of the community, your name, account number or address including the unit number. Please include the amount of overpayment or refund and the reason for the refund.

Year End Report

To request your community’s Year End Report, send a request to info@elitepropmgt.com. As the reports become available, these will also be posted on the Homeowner Portal.
Business Hours/Location

The Elite Property Management Office is located at 1515 N Federal Hwy, Suite 300 Boca Raton, FL 33432. The office is open from 9:00am to 5:00pm. The office number for Elite Property Management is 561-302-9383, if you are calling after business hours, your call will be directed to the Elite Property Management answering service. If you have a request or need assistance other than what is provided in the FAQ, please send an email with the specifics to: info@elitepropmgt.com, include the community’s name, your name, account number or address.
Homeowner Portal

Homeowners can register for the Homeowner Portal by clicking on the HOMEOWNER PORTAL link, selecting REGISTER, and completing the Login Registration information. A Portal training video is available under RESOURCES, if you need assistance, please email: info@elitepropmgt.com
Purchase and Lease Applications

Applications are available on the website. Some communities may have an online option (additional fees apply). To access a community’s page, click FIND MY COMMUNITY, enter the first 3 letters of the community’s name, click the search icon, and select the Community; the applications will be available under DOWNLOADS. To check on the status of an application, please email your request to info@elitepropmgt.com.
Estoppel or Questionnaire

To order, click LENDERS AND REALTORS then select Order Estoppel or Order Questionnaire from the drop-down menu.
Architectural Application

Architectural applications are available on the GRS website. To access a community’s page, click FIND MY COMMUNITY, enter the first 3 letters of the community’s name, click the search icon, and select the community; the applications will be available under DOWNLOADS. If you need the status of an application that has already been submitted, send your request to info@elitepropmgt.com. Include the community’s name, your name, account number or address with the unit number.
Address Change

If you need to update your mailing address, email, or phone number, please send an email with the specifics to: info@elitepropmgt.com, include the community’s name, your name, account number or address with the unit number.
Work Order Request/Clubhouse Rental

Work order requests, clubhouse rentals, and other questions can be sent to: info@elitepropmgt.com. Please include the name of your community, your name, address, and details about your request.
Contact Property Manager

If you have the manager’s email, please email them directly. If you are not sure who to contact, send your email request to info@elitepropmgt.com, please be sure to include the following with your request: your name, association, account number or address including unit number, along with your questions or concerns.